FAQs

FAQs

check about J-OS(Japan online school)

Q1 What is J-OS(Japan online school)?
Q2 What is the difference between an online school and a usual school?
Q3 I feel like talking directly with teachers. I'm afraid online lessons may have many problems.
Q4 From what country are there many students?
Q5 How is a lesson carried out?
Q6 What should be prepared?
Q7 Are telephone charges included?
Q8 Should I prepare SKYPE by myself?
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checkabout lesson times and reservation

Q9 How long is one lesson?
Q10 How shall I make a reservation?
Q11 Can I have my desired reservation time each time?
Q12 What shall I do if I want to cancel a lesson?
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checkabout prices and payment

Q13 How much is tuition?
Q14 When should I pay tuition?
Q15 Can I pay with a credit card?
Q16 Is the textbook cost included in the tuition fee?
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check about teachers and staff

Q17 Is there any counseling after a lesson?
Q18 Can teachers speak my mother tongue?
Q19 Are teachers changed each time?
Q20 What people are J-OS teachers?
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check about contents of lessons and teaching materials

Q21 What can I do when I have an unknown word in a lesson?
Q22 Is there a textbook? Must I use it?
Q23 I'm worried because I have not studied Japanese at all. Is it alright?
Q24 I'm not interested in studying Kanji.
Q25 Is there much homework?
Q26 Do you have any lessons for the Japanese Language Proficiency Test
Q27 What lessons are available for advanced students?
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check about connection method and PC

Q28 Is a webcam difficult to use?
Q29 Where can I get the required equipment?
Q30 Can Messenger(SKYPE) be used even though my pc is old?
Q31 Can Windows2000 / Windows98 / Windows95 be used?
Q32 Can a notebook computer with a microphone be used?
Q33 I don't have a webcam. What should I do?
Q34 I have an ADSL connection - is this OK?
Q35 Can I use a cable TV connection?
Q36 What kind of router can be used?
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check Others

Q37 Cancellation procedure
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check about J-OS(Japan online school)

Q1 What is J-OS(Japan online school)?
A1 Japan Online School is the world's first online Japanese language school. We offer one-to-one Japanese lessons with qualified Japanese teachers using SKYPE.
Q2 What is the difference between an online school and a usual school?
A2 You don't have to go to school and can take a Japanese lesson with your PC in your house. Since it is an one-to-one lesson, you can take a more substantial lesson than that of a group lesson.
Q3 I feel like talking directly with teachers. I'm afraid online lessons may have many problems.
A3 Since webcams are used, gestures are visible; therefore we think there are no functional demerits. If you have a friend who has a webcam, we recommend you try theirs before you buy one. Web-cams are very convenient and can be used in your private life to speak to friends and family.
See the sample movie here.
Q4 From what country are there many students?
A4 So far, (alphabetical order) [Australia, Austria, Brazil, Canada, China, Czech Republic, Denmark, Finland, France, Germany, Hungary, Hong Kong, India, Iran,Israel, Italy, Korea, Malaysia, Mexico, Nepal, Netherlands, New Zealand, Peru, Philippines, Singapore, Switzerland, Syria, Taiwan, Thailand, Ukraine, U.K.(United Kingdom),U.S.A. and so on.]. Compared with other Japanese schools, it seems that the use by business people is high. Moreover, since it is an one-to-one lesson, there is no interference with other students.
Q5 How is a lesson carried out?
A5 Connecting a webcam to your PC and using SKYPE, you can see your teacher and hear your teacher's voice using a headset, (and vice versa) so it's easy and like a TV phone.
At your scheduled time all you do is sign in to SKYPE, and wait for a message from your Japanese teacher. When you receive the message, please push "Accept", and then it's the start of the lesson.
Q6 What should be prepared?
A6 (1)Operating System : Windows XP or Vista or 7 or 8 or Mac
(2)Internet connection : Broadband
(3)Internet messenger systems : SKYPE.
(4)Equipment : A web-cam and a headset.
*Before you purchase tickets, you can have a connection test with our support staff.
Q7 Are telephone charges included?
A7 If your Internet charge is a fixed amount system, telephone charges will not be charged.
Q8 Should I prepare SKYPE by myself?
A8 Since the messenger operation manual is prepared for beginners, please utilize it.
How to use SKYPE
Also you can ask us for E-mail support or Telephone support as well.
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checkabout lesson times and reservation

Q9 How long is one lesson?
A9 One lesson is 50 minutes but lLonger lessons are also possible as long as you have available ticket(s).
We count 1 ticket for a 50 minute class, 1.5 tickets for a 75 minute class, 2 tickets for a 100 minute class, and so on.
Q10 How shall I make a reservation?
A10 Students of "J-01" service must reserve or cancel a lesson using our online reservation system. Students of "J-02" and "J-03" service may use E-mail and telephone as well as our reservation system.
**Telephone calls can only be accepted during our business hours .
Q11 Can I have my desired reservation time each time?
A11 Since other teachers are available and can take classes if your desired teacher is not available, in almost all cases, it is OK.
Q12 What shall I do if I want to cancel a lesson?
A12 Students of "J-01" service are to follow our procedure, using our reservation/cancellation system, at least 24 hours before the lesson.
Students of "J-02" and "J-03" service may use E-mail and telephone as well as our reservation system to cancel, at least 12 hours before the lesson.
**To cancel a lesson scheduled for a holiday or the day following a holiday via E-mail or telephone, either;
1) at least 12 hours before the scheduled lesson
2) before 8:00pm (20:00) Japan Time on the last business day before the holiday
Whichever is the earlier will be the deadline.
If you cancel your lesson in time, there will be no charge. However, if the cancellation is made after the deadline, we will count the relevant ticket. Terms of use here
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checkabout prices and payment

Q13 How much is tuition?
A13 Please see our price list .
Q14 When should I pay tuition?
A14 It is a prepayment system. After purchasing tickets, you can take a lesson.
Q15 Can I pay with a credit card?
A15 Yes. Credit card is availabe with PayPal . We also accept bank transfer.
Q16 Is the textbook cost included in the tuition fee?
A16 No, it is not included. If a J-OS teacher recommends a textbook which you don't have and if you accept it, you will be required to purchase it by yourself. If there is a specific textbook that you would like to use please ask us if any J-OS teachers also have that one.
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check about teachers and staff

Q17 Is there any counseling after a lesson?
A17 J-OS staff counsels in accordance with the student's wishes. If you do not need this you can omit it.
Q18 Can teachers speak my mother tongue?
A18 At present, English, Spanish, French, Dutch , Bulgarian, Czech, Chinese, Thai etc are available.
Lessons are basically performed in Japanese. (* Direct method) Since teachers have abundant experience, there are almost no students who have a lot of trouble. If you want a bilingual teacher, please ask us which languages can be offered.
*(Direct Method): Teaching directly using the target language without using the student's native language.
Q19 Are teachers changed each time?
A19 Almost all learners have chosen a favorite Japanese teacher for continuous lessons. Of course, teachers can be changed if you get bored with the same person or feel you are not compatible, or are not feeling that you are getting what you need from your classes. Priority is given to learners' wishes; however, due to some teachers' schedules, and convenience at the time of choice, it may not be possible to always set you up with your first choice. Anyway, please don't worry about it, Alternative Japanese teachers can also teach you well, because your level and lesson history are managed and recorded carefully so can be forwarded on to your next teacher.
Q20 What people are J-OS teachers?
A20 They are professional teachers who have received Japanese-language teaching training.
There are many teachers who have various careers, from people who have studied and live(d) overseas, and people who have had many social experiences. All our teachers have had substantial Japanese language teaching experience. See our teachers list HERE.
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check about contents of lessons and teaching materials

Q21 What can I do when I have an unknown word in a lesson?
A21 You can check it in written form with your teacher and can understand it more certainly thanks to the typing function (chat function) in SKYPE.
Q22 Is there a textbook? Must I use it?
A22 Although we usually decide the material we will use based on your level and request, your J-OS teacher may recommend a textbook which you don't have. You can choose whether or not to use this textbook.
If there is a specific textbook that you would like to use please ask us if any of J-OS teachers also have that one.
Q23 I'm worried because I have not studied Japanese at all. Is it alright?
A23 No problem at all. In a beginners class, we teach carefully from fundamental greetings and words and we also teach you Hiragana so please do not worry.
Q24 I'm not interested in studying Kanji.
A24 That's fine. We also offer lessons which do not incorporate Chinese characters.
Q25 Is there much homework?
A25 There is no compulsory homework. However, in order to advance efficient study, we recommend you to carry out preparation and review of your lessons.
Q26 Do you have any lessons for the Japanese Language Proficiency Test
A26 Of course, we can tailor your classes to use exercises and preparation for the test intensively in your lessons. Please supplement your study outside of class and then you can ask unknown points during your classes, and then your lessons will be very effective.
Also if you take JLPT Level 3, take our [ JLPT Level3 - Grammar Correspondence Course ].
Q27 What lessons are available for advanced students?
A27 J-OS's teachers can respond to all levels from entire beginners to advanced students. Since we believe advanced students comprehend to a high level, we offer lessons on special themes such as creation of business documents, the differences between honorific language and modest language etc. All classes are tailored to your needs and wants. Please consult with us about what you want to learn and achieve.
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check about connection method and PC

Q28 Is a webcam difficult to use?
A28 It is very easy once you get started.
SKYPE operation manual is prepared for beginners, please utilize it.
Q29 Where can I get the required equipment?
A29 Any local PC shop, or online shop , etc will sell them.
Q30 Can SKYPE be used even though my pc is old?
A30 If you are concerned about your connection, please check it with us in the connection test.
Q31 Can Windows2000 / Windows98 / Windows95 be used?
A31 SKYPE for Windows desktop is now available only with Windows 8.1 / 8 / 7 / Vista / XP.
Q32 Can a notebook computer with a microphone be used?
A32 We recommend that you use a headset, since the sound may echo if you use the integrated microphone. However, it still works so you can use a notebook PC with a microphone for lessons.
Q33 I don't have a webcam. What should I do?
A33 Please purchase this yourself from a computer shop, or purchase it direct from J-OS. We recommend you use a web-cam, since the lesson can progress more comfortably if both people can see each other. However, if you are advanced learner, lessons which do not use a web-cam (where an image is not seen) are also possible.
Q34 I have an ADSL connection - is this OK?
A34 It is usually OK. We will have a connection test before a trial lesson so please don't worry.
Q35 Can I use a cable TV connection?
A36 It depends on your apparatus such as your router, modem etc. which you use for connection to the Internet. Please ask your service provider for further details. They can give you more information about this.
Q36 What kind of router can be used?
A36 Please use a USB type or a bridge type. In the case where you cannot connect with us on your connection test, please ask the maker of your router or service provider for more details.
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check Others

Q37 Cancellation procedure
A37 (1) within 8 days
"Cooling-off System". A newly registered member can cancel the contract free of charge if the cancellation procedure is completed within 8 days, starting from the day after J-OS informs him/her of the completion of application (formation of the contract).
(2) after the 8 days
If J-OS receives the member's cancellation of the service after the first 8 days, J-OS shall refund purchased tickets as indicated below;
Unit price of tickets purchased X the number of remaining tickets - 10,000 yen
*J-OS will deduct 10,000 yen as a cancellation fee.
*J-OS will not refund the registration fee or the fee for the tickets used.
*Bank fees for any refunds are the sole responsibility of the member who is terminating the service.
*For further information, please read our terms of use (section 13)
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